Bad customer service, confusing apps

First, Ill say that their customer service did respond promptly, which seems to be a rare thing these days.
However, the descriptions of their multiple app versions are no good. What does HD get you? How about Premium? How do these differ from the basic GPS app? I loaded the basic app, then bought the voice service. Then, I figured I would give the HD Premium version a try. Cost me $20, because it included voice and a year of traffic (most other apps give you free travel). I asked if they would credit me another year of travel to cover my basic app purchase (voice). No luck.
Their map doesnt have my home streets on it (the others do). The only advantage I see right now is the offline map option. Otherwise, it isnt worth the money and lack of customer service.

Jeffrey Totten about CoPilot HD USA & Canada